In this issue:

Thank you to all that attended our 2nd annual VISUAL User Education Conference. We made a number of changes to the conference format this year, which was well received, including longer workshop sessions, extended time to work with the Synergy Consulting staff, and increased participation from VISUAL users.

In fact one of the highlights was hearing how Barr Associates, ThermoFab, Olympus, and Graphicast have actually thrived in such a difficult economy through their application of new business process and technology strategies.

For those that missed the conference, we have posted a summary of the event, along with video highlights from the aforementioned customer presentations, and many other links. We’ve also posted some sample presentations on the Customer Portal Training Center tab. We hope to see everyone again next year, but in the meantime be sure to take advantage of the user group meetings in your local area, taking place every quarter.

Regards,

Gene Caiola
Partner

Due to the demand for superior reliability of products, L-3 Telemetry-East is required to track and trace every component that goes into every product.  The company’s highly sophisticated line of airborne telemetry products are vastly complex systems comprised of hundreds – sometimes thousands – of critical components.  Being an aerospace and defense contractor, the company must be able to respond to alerts the government regularly puts out on various components and products; and be able to thoroughly and accurately vet the history of products it has built to determine if any components in question were used in one of its products. 

"We were performing part searches manually before," says Dan Goldberg, L-3 Telemetry-East senior supply chain manager. "We would have to stop production to search through the inventory, often part by part, in order to ensure we weren't using the part in question. And then we'd have to go through paper records that we kept stored off site to determine if we ever used it."

"Using part trace maintenance, we can now view online at a glance all trace IDs assigned to that part ID. You can see how many parts are left in stock, and the LDC assigned at the time the lot was received from the supplier," Goldberg says. "You can see everywhere the part was used in a tree-like view up to final assembly, tracing it backwards and forwards, determining whether it was purchased or fabricated."

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Best-in-class service-centric organizations have found that a high functioning service management system plays an important role in taking the service operation--from the call center to field service and depot repair--to the ultra efficient level required to meet the organization’s goals. Efficient management of the service operation is essential for companies that service technical or industrial products.

Single Source’s SM-Plus Connect product is a flexible service management system that provides smooth information flow between departmental functions and throughout the entire service lifecycle. Its deep logic manages the functions associated with field service, such as service request orders, incidents and scheduling/dispatch. Just as efficiently, SM-Plus Connect also manages the complex functions of a depot center and relationships with subcontractors and vendors. Web and mobile access are other capabilities important to organizations with remote technicians and depot centers. SM-Plus Connect makes a company more efficient, more effective and easier to do business with. It helps improve service, performance and bottom-line profits. SM-Plus Connect leads to a streamlined, successful service organization.

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Infor recently announced general availability of Infor MyDay for Infor ERP VISUAL. Much more than a portal or dashboard, Infor MyDay is a dynamic Web 2.0 user interface for Infor applications that provides central access to the critical information users need to excel in their daily work. Companies operating on Infor ERP VISUAL version 6.5.4 or higher with active maintenance plans are able to take advantage of Infor MyDay at no additional charge.

Infor MyDay takes the vast amounts of business data captured and stored by ERP VISUAL and delivers the pertinent information to employees based on their roles within the organization.

Infor MyDay Helps Manufacturers Personalizing Information Delivery
Infor has identified more than 150 roles in functional areas such as operations, sales, manufacturing/production, and finance for which Infor MyDay will personalize information. The information presented to these users based on their roles can help manufacturers improve cash flow, boost profits, reduce operating expenses, improve product quality, increase revenue, and shorten the time needed to correct problems.

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In today’s highly competitive and cost-constrained operating environments, having the ability to effectively monitor the deployment and performance of company assets is more critical than ever.  An organization’s equipment, machinery, facilities and fleets can be a source of hidden profits - or costly operating surprises.

Infor ERP VISUAL users can now take advantage of leading edge EAM technology to:

• Improve operational efficiency and production capacity
• Decrease production downtime and energy consumption
• Increase labor productivity and drive down labor costs
• Lower overall maintenance inventory costs

View an online EAM recorded demo