• View From the Top - Synergy Resources visits with Canadian VISUAL customers
• Customer Spotlight - Loos & Co. extends their scheduling flexibility and power with Priority Manager
• Partner Highlight - Integrate your engineering department with DesignLink from QBuild Software
• Quarterly User Group Meetings - Collaborating with fellow VISUAL users
• New Infor Products - Improve profitability with PLM
• Product Extensions - Improve profitability with PLM

In our last newsletter, you may recall we welcomed a new group of VISUAL customers from the north, in Canada. This past month, we had the opportunity to meet many of these customers first hand during a series of customer meetings held throughout Ontario.

During these meetings we shared our philosophy regarding our approach to customer support. At the same time, we were able to learn what a completely new set of customers are challenged with today. What is interesting is that their issues and concerns are not all that different from what their U.S. counterparts have experienced over the past year. The economic downturn is truly a global phenomenon, and something that has a ripple effect across geographic and industry borders.

For those that were unable to attend, we invite you to contact John Loucks, Michelle Loucks, or Robert Anand to learn more about how Synergy Resources Canada is available to assist with your VISUAL implementation needs. We look forward to meeting all of you as time goes on.

Regards,

Mark Lilly
Partner

The DesignLink application is a turnkey system designed to tightly connect your engineering design information to your VISUAL system. It allows engineering designers to view, modify, update and create ERP engineering information such as bill of materials and item master data without ever leaving the design suite of choice, such as: AutoCAD, SolidWorks or Pro Engineer. DesignLink saves significant Engineering resource time, and provides a typical return on investment in less than six months. The real-time, two-way link between engineering design and VISUAL DesignLink also allows engineers to benefit from item description standardization already in your VISUAL ERP database. Production benefits from having drawing information identical to work order documentation eliminating ambiguity and reducing rework and scrap.

The DesignLink CAD Interface system is built on Microsoft's .Net development platform, complete with MS Access, SQL and ODBC integration to communicate with Progress and other non-SQL databases.

• Real time, two-way link between your CAD software and your VISUAL system.
• BOM and Part info interfaced directly from within SolidWorks, AutoCAD and Pro Engineer Wildfire.
• Complete Where Used functionality.
• Comprehensive Routing interface.
• Detailed Shop orders, Purchase Orders and Inventory for disposition decisions.
• Easily Integrated with QBuild's ECN Manager.
• Full Effectivity date functionality.

Download Brochure

Have you attended a local user group meeting lately? If not, the local user group meetings are a great way to:

• Share ideas with other VISUAL users
• Gain new knowledge from other user experiences
• Get answers to technical questions and issues other users have encountered and have solved
• And to build consensus around new features that should be added to VISUAL in future releases.

These meetings are organized and run by the user community. They are not a sales event, but rather an opportunity for users to work together to improve their utilization of their VISUAL product and to learn new ways to improve their operational procedures. Often times, the Local User Meetings are used to discuss feature enhancement requests, and presented to Infor as a group in order to carry more weight in the approval process. Make your voice heard, and join an upcoming meeting.

Visit: www.vmneug.org to learn more and to register for an upcoming event.